FAQ's
Q: How do I check the status of my order?
A: Upon placing your order, please allow up to 3 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a tracking number to your order. You may also visit our website at any time and click on our Order Statuspage to find the real-time update of your shipment. If you did not receive the order tracking number or did not find any updates under our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate.
Q: How long does shipping takes?
A: Our warehouses are located around the world. For domestic orders in the United States, it will normally take 3 to 8 business days. For International orders, please allow up to 30 days.
Q: Do you ship Internationally?
A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.
Q: How do I order on your website?
A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
Q: Does "SINNA GET" provide a quality guarantee for all the products being sold?
A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!
Q: Do you back orders?
A: No. We do not do back orders. If an item is out of stock the our Customer Loyalty Team will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be cancelled unless a replacement item is requested.
Q: Do you match prices if an item goes on sale after my purchase?
A: If the price on our website drops within 10 days of purchasing the item, we will be happy to refund you the difference in price. Simply contact our Customer Loyalty Team by chat, phone, or email, and they'll be happy to assist you.
Q: Do you offer Live Chat support?
A: Yes, we do! To get in contact with one of our live chat specialists, look for the Live contact us button.
Q: How can I write a review on a product?
A: You can write a product review with just 4 easy steps:
On any product page, scroll down and you will see a button titled ‘Write a review.
Q: How do I unsubscribe from any of your mailing lists?
A: There are quick and easy ways to unsubscribe from our mailing list.
Email us and one of our customer service representatives will unsubscribe your email address.
Q: I tried to check out and the item in my shopping cart disappeared, what happened?
A: We are sorry that you were not able to complete your order. The selection on is live and reflects what is in stock at that moment. Placing an item in your shopping cart does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.
Q: Is the item I want going to go on sale soon?
A: Unfortunately, We does not know if an item will go on sale or be marked down until it actually happens.
It is possible for different colors within the same style to have different prices. For instance, if a blue bag is selling better than a yellow one, one might discount the yellow bag to boost sales.
Q: The item I want is out of stock. What do I do now?
A: We are very sorry that the item that you need is out of stock. Visit Us daily to know about the latest updates of our collections.
Q: Payment Information
A: We accept international credit, Please note that the credit card must be issued and contain a logo from either Visa, Mastercard, Discover, or American Express.
On the checkout page, there will be a billing and shipping section. Please do the following:
- For the billing information
- Enter your street address on Address Line 1.
- Enter your City, County or Province, and Postal Code on.
- Enter your Country for the city.
- Enter the state.
- Enter the zip code.
- For the shipping information
- Please enter the correct information in the appropriate field.
Q: Do you charge sales tax on any item?
A: Any applicable tax will be calculated on your merchandise total and displayed on your final order confirmation.
Q: What forms of payment do you accept?
A: We currently accepts Paypal, Visa, MasterCard, Discover, and American Express for all orders.
Q: What can cause my order to be delayed?
- If the billing information you provided does not match what your bank has on file (including address and telephone number), your order may be delayed.
- We all love sending gifts to others and ourselves as much as we love receiving them. However, if you are shipping to an address other than your billing address, your order may be delayed.
Q: What are cookies? Do I need to enable cookies on my browser?
A: A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.
You need to enable cookies on your browser to enjoy all the shopping features.
For more information about how we use cookies, See Our Privacy Policy.
Q: Are there any benefits to having an account with you?
A: You will have access to the following information:
- Your Account Information
- Your Order History
- Process a Return
- Your Wish List
- Your Email Subscriptions
- Your Coupons and Gift Certificates
- Frequently Asked Questions: Order Status
Q: What are your shipping and return policies?
A: Unlike many other websites that have special rules and lots of fine print, We offers special offer for shipping on orders placed on the website. We also offer free shipping on various events or holiday deals please visit us daily so you don't miss any offer or special deals.
Q: Do you offer a refund if I don't like the product?
A: Absolutely! We offer a full refund on your order if you don't like the product. Simply visit our refund policy page for complete details. If you have any additional questions that has not been addressed in our FAQ. Please contact us at support@sinnaget.com and we will get back to you as soon as possible.